Our website address is: www.thetrend.co.za
Selected products are advertised on The Trend website www.the trend.co.za. Most of these products are displayed and available in The Trend store. Details of our store appear on The Trend website. The availability of products can be confirmed with The Trend store.
PRICE AND METHOD OF PAYMENT.
The prices displayed on The Trends website and in the store is quoted in South Africa Rands, which includes VAT @15%, which is valid and effective only in relation to supply in South Africa.
Full payment of the price and delivery charges (where applicable) is required before products will be delivered to or collected by the customer.
For EFT payments, products will be released for delivery or collection once the payments reflect on The Trend’s bank statements. Bank statements take 2-4 business days to reflect EFT payments. Until such time as payment has been made in full, the product remains the property of The Trend.
The invoice must be retained as proof of purchase and payment. Store credits should be redeemed within 6 (six) months of the credit being awarded. The credit note must be retained as proof of credit.
Prices on the website and in the store are subjected to change without notification.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We reserve the right but is not obligated, to limited the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subjected to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
The Trend will be charged for the cost of delivery which will be reflected on the appropriate invoice in accordance with the prevailing The Trend policy. The Trend will contact the customer to arrange delivery on any weekday between 09h00 and 16h00. No deliveries will be made during weekends or on public holidays. Reasonable endeavours will be made to deliver the product at the arranged time and date.
The customer is required to inspect products on delivery
The customer or the person taking delivery on behalf of the customer will be required to sign a proof of delivery (POD). Unless indicated to the contrary on the POD, it’s deemed that the product has been delivered and received in a good condition and, where appropriate, in accordance with the customer’s specifications.
The customer must ensure that the place of delivery is accessible: that the product delivered can fit into lifts, staircases or through doors and that all relevant areas have been cleared prior to delivery. This includes the removal of breakable objects. No products will be hoisted over balconies or through windows. Should hoisting be required, the customer will arrange at their own cost. The customer accepts the risk of all damages that may result due to non-compliance by the customer. The customer will be charged additional delivery costs due to failed deliveries, access problems and/or failure to adhere to the appointment time for the delivery/collection.
The Trend will not in any way be liable for damage that may occur after the products have been handed to the customer or person collecting on behalf of the customer or during the loading and conveyance thereof. It’s the customer’s responsibility to ensure that a suitable collection vehicle is utilized in order to accommodate the size of the product in an upright position and that it is loaded and secure to prevent damage.
The Trend does not offer storage facilities. In event of purchase not being collected or delivered within 14 days after the customer has been notified that it is available for collection or delivery a storage fee of R50 per day will be charged for the customer’s account. This storage fee must be settled in full prior to the delivery and release of the product.
CARE INSTRUCTIONS AND MAINTENANCE
Instructions are available on request
The customer will be provided with a quotation for all made order products and backorders (collectively “special orders”). It is the customer’s responsibility to verify the correctness of all information on the quotation before The Trend places an order with its supplier or manufacturers.
The customer’s signature on a quotation will confirm verification. No special order will be subjected to return, exchange or refund. A deposit of at least 50% (to be finally determined by The Trend depending on the circumstance) in advance is required on all special orders, which is subjected to fortitude if the order is cancelled at any time.
The balance is payable in accordance with the paragraph PRICE AND METHOD OF PAYMENT above. Lead time for special orders depends on the product, its availability and performance by The Trend suppliers or manufacturers. The anticipated lead time will be stated on the invoice. The Trend will inform the customer of any delays. It is acknowledged that products that are subject to special orders may differ from samples due to hand-making processes and also considerations set out in paragraph 1 above and it will be so accepted by the customer.
The Trend will only be liable to honour a warranty if:
The defect existed at the time of delivery and manifested during the warranty period
The defect did not arise due to normal wear and tear or misuse/abuse by the customer
The product concerned is used for the purpose intended and in a domestic environment (unless the latter requirement is waved by The Trend in writing) i.e. commercial use is not wanted.
The customer’s duty complied with the care instructions and maintained referred to in paragraph 4 above
The customer provides the original invoice: The product is assembled by The Trend or by the customer in accordance with the supplier’s specifications. The Trend warranty provides for the free repair or replacement of any faulty component. The customer must at his own cost deliver and collect the product concerned to and from the store.
UPHOLSTERED FURNITURE WARRANTY
Upholstered furniture is warranted for a period of 2*years from the date of delivery/collection in respect of the frame and craftsmanship. (*also refer to IMPORTED PRODUCTS WARRANTY) The warranty does not extend to the fabric or leather used to upholster the product as this is subject to wear and tear associated with the user. Furthermore, usage and treatment in the customer’s environment are beyond The Trend control.
1. Warranties do not apply to:
1.1 Defects or damage arising from negligence, abuse or misuse, including (but not limited to) improper maintenance-referred to as ‘dressing’, exposure to water, direct sunlight, coastal air, chemicals, accidents, any use for which the product was not designed nor does it cover ordinary wear and tear; failure to comply with The Trend care instructions or specifications.
1.2 Extreme use is considered damage caused by more than normal wear and tear this includes:
· Solvent spills
· Body fluid (human or animal)
· Improper cleaning techniques
· Placing furniture outdoors in direct sunlight or close proximity at an open heat source (heaters, fireplaces, barbecue stands)
· Sitting on arms and backs of the sofa
Timber products are warranted for a period of 1 year from the date of delivery/collection in respect of frame and workmanship. Should the original product be altered in any way, the warranty will be void.
IMPORTED PRODUCTS WARRANTY
All imported products are warranted for a period of 1 year from the date of delivery/collection in respect of frame and workmanship and regardless of whether it’s an upholstered product or not.
CONDITION OF DISPLAYED PRODUCTS
If the subject matter of the sale is the particular product that is on display in The Trend showroom as viewed by the customer, then the product is sold to the customer in the specific condition in which it is and the customer agrees to accept the relevant product in the condition.
LIMITATION OF LIABILITY
The Trend will only be liable for damages that may be suffered by the customer as a result of gross negligence or a willful or intentional act or omission on the part of The Trend.
EXCHANGES AND RETURNS
The Trend will exchange any damaged or flawed products returned in a used condition within 7 days of the purchases. We reserve the right to cancel any order.
The Trend is unable to exchange goods where product characteristics and/or imperfections were pointed out prior to purchase. Handling fees may be applicable on exchange and returns.
No special orders will be subject to exchange/return/refund. Physically altered or partially disassembled products may not be returned. Should the customer change their mind about a purchase but the product is unflawed or undamaged The Trend is not obliged to accept the return. Products purchase during the annual sale will be subject to the terms and conditions of the sale.
The customer should present the original invoice as proof of purchase for all exchanges and returns. We regret no exchanges, returns or refunds without the original invoice.
A) PRODUCTS PURCHASE IN-STORE COLLECTED. Products should be returned to The Trend at the customer’s exposed within 10 days of purchase/collection. The Trend to check the condition of the products being returned as explained in the Exchange and Returns paragraph.
B) PRODUCTS DELIVERED. The customer should check products being delivered immediately (refer to Delivery paragraph) and note any defects on the POD (proof of delivery) document while The Trend Delivery team on site. Such items should be returned to The Trend on the truck. Any defects noted after delivery should be paragraphed and reported to The Trend customer Care on 011 465 1472
In the unlikely event that a product does not comply with the purchase, it was intended to be used and is therefore fundamentally flawed and exchange or repair is not possible, a refund may request within 6 months.
REFUNDS PROCEDURES: Once the product has been received and checked by The Trend, the customer’s banking details will be verified in order to issue a credit note. The refund will be processed upon the receipt of the credit note and will be paid into the verified bank account. All refunds paid on either the 15th of the month or the end of the month. Allow 2-4 business days for the refund to reflect.
If for any reason the customer wishes to return their purchases, the customer may do so within 15 days of purchase. Goods must be returned in their original condition and package along with the invoice.
If goods are defective the customer can return them within 10 days of the date of purchase provided the goods have been used for their intended purpose and that applicable care instructions have been followed.
In certain instances. The Trend may require an assessment of the goods. The Trend will either repair or replace the defective goods. If in The Trend assessment it is found that the care instructions have not been adhered to, The Trend will not accept the return of these goods. Certain items may be bound by an independent manufacture’s warren try. In this case, please refer to the merchandise-specific terms and conditions.